What delivery costs, how long it takes, where we deliver, and what happens when a parcel goes wrong.
Last updated 1 Aug 2026
This is a template, not legal advice
These terms ship with the TapCard codebase as a realistic starting point. They have not been reviewed by a lawyer and they are not tailored to your business, your jurisdiction or your actual practices. Have them reviewed before you launch publicly — particularly the sections on liability, refunds and personal data.
| Method | Cost | Typical time |
|---|---|---|
| Standard courier | Rs 250 | 2 – 4 business days |
| Express courier | Rs 500 | 1 – 2 business days to major centres |
| Standard, on orders over Rs 5,000 | Free | 2 – 4 business days |
We confirm the exact cost on WhatsApp before anything is printed, so you know the total before you commit. Nothing is added afterwards.
Ready-made cards ordered before 15:00 on a working day are usually printed, scan-tested and handed to the courier the next day. Custom cards start after you approve a design, which is normally 24–48 hours after you send us your details.
Bulk orders of more than 25 cards add two to three working days, because each card is individually laid out, printed and scan-tested before it is packed. If your order will take longer than the estimate you were shown, we message you rather than letting you wonder.
Delivery timelines start when the courier collects, not when you place the order, and they exclude weekends and South African public holidays.
We deliver to street addresses across Pakistan by TCS and Leopards. Lahore, Karachi and Islamabad are typically at the fast end of the range; smaller towns at the slow end.
We cannot deliver to PO boxes — couriers require a physical address and someone to receive the parcel. For cash-on-delivery orders that person also needs the payment.
Delivery outside Pakistan is possible but quoted per order. Message us with what you need and where.
You will get an email with the courier and tracking number as soon as your order is dispatched. The same details appear on your order page, and on the guest order lookup if you ordered without an account.
The courier will call the number on your order if they cannot find the address, so it is worth confirming it with us on WhatsApp when you order.
Late delivery. If your order has not arrived three business days after the estimate, tell us and we will chase the courier and keep you updated. If it is genuinely lost we will remake and resend it at our cost.
Damaged in transit. Photograph the box and the contents before you do anything else and send us the photos within 48 hours of delivery. We will replace the damaged cards with the same codes, so nothing in your dashboard changes.
Wrong address. If you gave us an address that does not exist and the parcel comes back to us, we will re-send it once you give us a correct address, but the second delivery is charged again at cost.
Ownership and risk pass to you on delivery to the address on the order. Where you ask the courier to leave a parcel without a signature, that instruction is at your own risk and we cannot replace a parcel that then goes missing.
TapCard.pk
Johar Town, Lahore, Punjab, Lahore 54782, Pakistan
shoptapcard@gmail.com · +92 300 1234567