Returns & refund policy

1.The short version

• Damaged, wrong, or not scanning? Tell us within 48 hours with photos. We reprint and resend at our cost. No argument.
• Changed your mind on a ready-made card? 7 days, unused and in its original packaging, refund of the product price.
• Custom cards. Made to your approved design, so they cannot come back for a change of mind — but everything above about faults still applies in full.
• Cancel before you approve a design? Full refund. Nothing has been printed yet.

Everything below is the detail. None of it limits your rights under Pakistani consumer protection law.

2.Damaged, wrong or not scanning

Every card is scanned with a real phone before it is wrapped, so this should be rare. When it does happen it is our problem, not yours.

Photograph the card and the packaging before you unwrap anything else and send the pictures to shoptapcard@gmail.com or our WhatsApp within 48 hours of delivery. We reprint and resend at our cost, and you do not need to send the faulty card back unless we ask.

This covers:

• cracked, chipped or scratched acrylic on arrival;
• printing that does not match the design you approved;
• a QR code that will not scan on a normal phone;
• a code that resolves somewhere other than what your approved proof showed.

3.If the details on the card were wrong

If we printed something different from what your proof showed, that is on us and we reprint free.

If the proof was approved with a wrong link or a wrong account number on it, we will still reprint — at cost price rather than full price, because the design work is already done. We would rather get you a working card cheaply than argue about whose typo it was.

This is the reason we ask you to check proofs properly. A payment card with a digit wrong on the account title is a real problem in a real shop.

4.Changing your mind

Ready-made cards can be returned within 7 days of delivery if they are unused and in their original packaging, for a refund of the product price. Return shipping is yours to arrange unless the order qualified for free delivery, in which case we deduct the actual outbound courier cost and tell you what it was.

Custom cards are made to your specification and cannot be returned for a change of mind once you have approved a design for print. Everything in the faults section still applies to them in full.

“Unused” means it has not been put on a counter and scanned by customers. A card that has been in service can only come back if it is faulty.

5.Cancelling an order

• Before you approve a design — cancel for a full refund including delivery. Nothing has been printed.
• After approval, before printing — we refund everything except a design fee reflecting the work already done. We will tell you the exact figure before you decide.
• After printing — a custom card has already been made specifically for you, so it becomes a return under the sections above rather than a cancellation.

Cash-on-delivery orders can simply be refused at the door, but please tell us first so we are not paying courier charges both ways on a parcel you already knew you did not want.

6.How to start a return

1. Message us on WhatsApp or email shoptapcard@gmail.com with your order number, what is wrong, and photos if it is a fault.
2. We reply within one working day with a reference and, if needed, an address.
3. For a change-of-mind return, pack the card in its original packaging and write the reference on the outside.
4. We inspect on arrival and process the refund or reprint.

Please do not send anything back without a reference — unlabelled parcels are very hard to match to an order, and that delays your refund.

7.How refunds are paid

Refunds go back the way the money came. Bank transfers are refunded to the account the payment came from. Cash-on-delivery orders are refunded by transfer to an account in your name — we will ask you for the details.

We process refunds within five working days of agreeing them. How long it then takes to appear is your bank’s business, usually one to three working days for a local transfer.

Delivery charges are refunded where the return is our fault: a faulty card, the wrong item, or an order that never arrived.

8.Reprints and reorders

Your artwork stays on file against your account. Reordering the same design later — more cards for a second counter, or a reprint after a bank change — is cheaper than the first order, because the design work is already done. Message us with your order number rather than filling in a new brief.